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Return & Refund Policy
We take immense pride in the quality of our spices. This policy explains when returns or replacements are applicable and how to raise a request.
Last updated: May 2025
Important — Food Product Policy
As our products are consumable food items (spices and masalas), we generally do not accept returns or issue refunds once a product has been delivered in good condition and is unopened or opened. This is to ensure the safety and hygiene of all customers. Returns and replacements are only accepted in the specific situations listed below.
When a Return / Replacement is Accepted
Product damaged in transit
If your order arrives with damaged packaging — torn pouches, crushed containers, or spilled contents — we will arrange a replacement at no cost to you. Please photograph the parcel and product before opening further, and report within 48 hours of delivery.
Wrong product delivered
If you receive a product that is different from what you ordered (wrong variety, wrong weight, or wrong item), we will pick it up and send the correct product immediately at no extra charge. Please report within 48 hours of delivery.
Product not delivered
If your tracking status shows 'Delivered' but you have not received the parcel, please contact us within 48 hours. We will raise a dispute with our logistics partner and, upon confirmation, arrange a re-shipment or a full refund.
Significant quality defect
If the product is visibly mouldy, has an off-smell upon opening, or is clearly unfit for consumption, we will request a photograph and video as evidence. Upon verification, we will issue a replacement or a refund. Please note that natural colour variation, minor texture differences, or a slightly different aroma between batches are normal characteristics of natural spices and do not constitute a quality defect.
Tamper-evident seal broken upon arrival
If the safety seal on your product appears tampered with or is missing upon delivery, please do not consume the product. Contact us immediately with photographs and we will arrange a replacement.
When Returns Are Not Applicable
Change of mind
We do not accept returns or issue refunds because you changed your mind after placing an order, or because you no longer need the product. Please review your order carefully before purchase.
Opened and consumed products
For hygiene and safety reasons, we cannot accept returns of products that have been partially or fully consumed, even if you are dissatisfied with the taste or aroma.
Incorrect order placed by customer
If you ordered the wrong product, wrong weight, or wrong quantity, we are unable to accept a return. Please double-check your cart before payment.
Reports after 48 hours of delivery
All damage, missing, or wrong product complaints must be reported within 48 hours of the delivery date and time. Claims raised after this window will not be eligible for a return or refund.
Normal characteristics of natural spices
Natural colour variation, slight differences in grind size, or aroma intensity between batches are inherent to natural food products and are not considered defects eligible for returns.
How to Raise a Request
Follow these steps to report a damaged, wrong, or undelivered order:
- 01
Document the issue
Take clear photographs and a short video of the parcel, the product packaging, and the issue (damage, wrong item, tampered seal, etc.).
- 02
Contact us within 48 hours
Email us at support@sowbaghyamasala.com or WhatsApp/call +91 98765 43210. Include your order number, a description of the issue, and the photographs/video.
- 03
Verification
Our team will review your request within 1–2 business days. We may ask follow-up questions or additional photographs if needed.
- 04
Resolution
If your request is approved, we will arrange a replacement shipment or process a refund to your original payment method within 5–7 business days.
Refund Timelines
| Payment Method | Refund Timeline |
|---|---|
| UPI / Wallet | 1–3 business days |
| Debit Card | 3–5 business days |
| Credit Card | 5–7 business days |
| Net Banking | 3–5 business days |
Need help with an order?
Our customer support team is available Monday to Saturday, 9 AM to 7 PM. We typically respond to emails within 24 hours.