Your data, your rights
Privacy Policy
At Sowbaghya Masala, we take the privacy of our customers seriously. This policy explains what information we collect, why we collect it, and how we keep it safe.
Last updated: May 2025 · Effective from: May 2025
Information We Collect
Information you provide to us
When you create an account, place an order, or contact our support team, we collect your name, email address, phone number, shipping and billing address, and order history.
Payment information
We do not store your card or bank details on our servers. All payment transactions are securely processed through Razorpay, a PCI-DSS compliant payment gateway. Razorpay's privacy policy governs how your payment information is handled.
Automatically collected data
When you visit our website, we automatically receive your IP address, browser type, device information, pages visited, and referral sources. This helps us improve your shopping experience and troubleshoot technical issues.
How We Use Your Information
Order fulfillment
We use your contact and address details to process your orders, dispatch parcels, and keep you updated about your delivery status via email and SMS notifications.
Customer support
Your information allows our team to respond to your queries, resolve complaints, and process return or replacement requests efficiently.
Marketing communications
With your consent, we may send you promotional offers, new product launches, and seasonal recipes. You may unsubscribe at any time by clicking the 'Unsubscribe' link in any email or contacting us at support@sowbaghyamasala.com.
Website improvements
We analyse browsing patterns and purchase history to improve product recommendations, website performance, and overall user experience.
How We Protect Your Information
Secure data storage
Your personal data is stored on secure servers protected by industry-standard firewalls and encryption. Access is restricted to authorised personnel only.
HTTPS encryption
All data transmitted between your browser and our website is encrypted using SSL/TLS technology, indicated by the padlock icon in your browser's address bar.
Payment security
We do not store any credit card, debit card, or UPI information. All payment data is handled exclusively by Razorpay under their security protocols.
Your Rights
Access & correction
You have the right to access, review, and update your personal information at any time through the My Account section of our website.
Deletion
You may request the deletion of your account and associated personal data by emailing support@sowbaghyamasala.com. Please note that we may retain certain records for legal or accounting purposes as required by Indian law.
Data portability
You may request a copy of your personal data that we hold. We will provide this in a commonly used, machine-readable format within 30 days of your request.
Questions about your privacy?
If you have any questions or concerns about how we handle your personal data, please contact our team. We aim to respond to all privacy-related requests within 7 working days.
support@sowbaghyamasala.com